Updated April 7, 2026: This capability is now called Mako. The Ask and Agent naming has been retired.
Mako: one conversation for workforce operations
Workforce software usually makes managers work like database analysts. Open a dashboard. Stack filters. Export a report. Switch tools. Repeat.
Mako changes that. It lets operations teams ask, review, and act from one conversation grounded in verified operational data.
What Mako actually is
Mako is Sharkforce's intelligence layer for workforce operations. It is not a generic chatbot bolted onto your stack. It is grounded in check-ins, task proof, GPS events, validation history, and your own operating rules.
That means Mako can answer questions with proof, recommend the next move with context, and prepare real actions with approvals and logs.
One conversation. Three outcomes.
Answer
Mako surfaces what actually happened in your operation.
- "Who missed clock-in today?"
- "Which site had the most GPS anomalies this week?"
- "Show me the teams with the most validation failures this month."
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The useful part is not just seeing the pattern. It is knowing what to do before the pattern becomes a problem.
Mako can flag overtime risk before payroll runs, surface the compliance deadline you are about to miss, and point out the workflow change that would prevent the same issue from repeating next week.
Execute
Mako prepares actions inside the same thread. Describe the workflow you need. Ask for the report. Update the team. Review the preview. Approve the action. The log remains intact.
This is not internet AI pretending to know your business
General AI can write polished text. It cannot tell you which supervisor approved last Thursday's overtime or whether a submitted task photo was rejected for policy reasons.
Mako can, because Sharkforce already verifies the underlying reality. Facial recognition, QR attestation, GPS geofencing, and AI validation create the operational truth Mako runs on.
Your docs stay your docs
Upload SOPs, handbooks, and policy documents to your knowledge base. Mako retrieves from them and cites the source when the answer depends on your own rules.
That is stronger than vague AI memory because the answer stays traceable. It also keeps the privacy story honest. Retrieval is not the same thing as training.
This isn't a chatbot
Mako is not the kind of assistant that apologizes when it doesn't understand you. It is built for operators who need real output. Fewer menus. Fewer exports. Fewer dead-end answers. More verified decisions. More governed execution. More confidence that the record will hold up later.
That is the point of Mako. Not conversation for its own sake. Conversation that moves work.
